According to the latest SITA Baggage Report (2015) more than 2.750 bags are reported mishandled at the airport every single hour of every single day. That’s an average of two bags per flight, adding up to 24,1 million mishandled bags per year.
It happens to thousands of travellers every day. They arrive at their destination, while their baggage does not. “Airlines actively look for the owners for up to 100 days. After that, the bag is considered to be lost,” says Nick Gates, director of SITA, an air transport communications company that is owned by the industry. “By then, the airline has done everything it can. It may be because there is no label or anything in the bag that can identify the owner. What happens to the bag depends on the country. In some countries, the luggage gets destroyed. In the UK, the airlines tend to send them to auction.”